International Health Insurance

Comprehensive international health insurance is required for allย education abroad program participants. Beginning fall 2021, all outbound students will be enrolled in theย NMSUย GeoBlue international health insuranceย plan, even if international health insurance is included in the education abroad program. This section provides an overview of the insurance coverage and where to access information.

What is Covered Under the GeoBlue International Health Insurance Plan?

Enrolled students should log in to the GeoBlue Student Portal to review the NMSU GeoBlue international insurance policy in full and to access the Certificate of Insurance, which provides the full details of the policy.

Medical Expenses$100,000 per Coverage Year
Emergency Medical Evacuation$250,000 per Coverage Year
Emergency Family Travel Arrangements$1,500 per Coverage Year
Repatriation of Mortal Remains$25,000 per Coverage Year
Accidental Death & Dismemberment$10,000 per Coverage Year

 

GeoBlue Insurance ID card

Students will be enrolled in GeoBlue international health insurance by their Education Abroad Advisor. Once enrolled, students will receive a welcome email confirming their enrollment, along with instructions on how to register and gain access to the GeoBlue Student Portal. Once registered, students may download their GeoBlue ID Card.

It is important to have your GeoBlue ID card to access healthcare services; you will need to present your ID card whenever you receive medical care. Download and print your ID card and carry it with you while abroad.

Personal Travel Abroad

Students planning international travel for purely personal reasonsโ€”before or after their education abroad programโ€” are encouraged to purchase additional insurance coverage for their travel, at their own expense. Personal international travel is not covered by the University’s plan. If you wish to obtain international health insurance coverage from GeoBlue for personal travel,ย GeoBlue has separate Individual plans available. Contact the GeoBlue Customer Service Department for plan information and instructions on how to enroll.

 

GeoBlue Customer Service Department
Phone #:ย +1-855-682-7965
Email:ย customerservice@geo-blue.com

 

24/7 Medical Assistance & Evacuation

In the event of a medical evacuation, political evacuation or natural disaster evacuation, contact the GeoBlue Global Health and Safety Team at this 24/7 Medical Assistance and Evacuation number. Collect calls are accepted.

GeoBlue Global Health and Safety Team

24/7 Medical Assistance and Evacuation Number: +1.610.254.8771
Email: ย globalhealth@geo-blue.com
For true emergencies, a call should be made as an email has a longer response time.

GeoBlue Contact Information

Outside the U.S. call +1.610.263.2847
Toll free within the U.S. call 1.844.268.2686
customerservice@geo-blue.com

Insurance FAQ

How long am I covered?
You will be enrolled for the period of international travel required by your program. Coverage will start on the date you depart the U.S.A. and end on the date your return to the U.S.A. Additional travel is not covered.
What is covered by the plan?
100% of reasonable expenses for medically necessary physician office visits, inpatient hospital services, hospital and physician outpatient services, and emergency hospital services. Additional benefits for medically necessary services are also payable at 100% of reasonable expenses, subject to certain limitations or maximums (please refer to Coverage Overview Table 1 and 2). Political and Natural Disaster Evacuation is covered at 100% up to $100,000. Evacuation services must be approved and coordinated by GeoBlue.
How do I find a covered providerm/make an appointment?
Simply find a participating provider or hospital in the Member Hub in theย GeoBlue Student Portal. ย View their profile and contact them directly to schedule an appointment.

After you make your appointment, contact GeoBlue to provide the doctorโ€™s office with the information required to arrange Direct Pay. This is necessary when scheduling follow-up appointments as well.

While itโ€™s often easier to set up your own appointments, GeoBlue can help when you are unsure about where to seek care. You may have a new diagnosis, be in a remote area with limited options, in need of translation, or struggling to adapt to your new surroundings. Contact GeoBlue at +1.610.254.8771 to request help scheduling a convenient, cashless office visit with English-speaking doctors.

What should I do in the event of a medical emergency?

Go immediately to the nearest physician or hospital and then contact GeoBlue Global Health and Safety Team at +1.610.254.8771. GeoBlue maintains a 24/7 call center to assist you with everything from routine requests to complex medical situations. They will coordinate emergency services with a worldwide network of Regional Physician Advisors and take the appropriate action to assist and monitor your medical care until the situation is resolved.

How will I get my membership ID card?

Registered students can log in to theย GeoBlue Student Portalto download a copy of their ID card.

How do I extend medical insurance coverage beyond my program date?

Students planning international travel for purely personal reasonsโ€”before or after their education abroad programโ€” are encouraged to purchase additional insurance coverage for their travel, at their own expense. Personal international travel is not covered by the University’s plan. If you wish to obtain international health insurance coverage from GeoBlue for personal travel,ย GeoBlue has separate Individual plans available. Contact the GeoBlue Customer Service Department for plan information and instructions on how to enroll.

GeoBlue Customer Service Department
Phone #:ย +1-855-682-7965
Email:ย customerservice@geo-blue.com

How do I file a claim?

If you have paid out-of-pocket for covered medical services, and want to file a claim for reimbursement, please download and complete the claim form that can be found in theย GeoBlue Student Member Hub website. Include all receipts with the completed claim form and send by fax or mail to the claim address shown on the claim form or on the back of your GeoBlue ID card.